How can seniors verify suspicious texts claiming overdue bills or missed deliveries?
A recent smartphone security class in Inglewood highlights the importance of verifying suspicious messages that claim you have missed a delivery or an overdue bill. The recommended strategy is to slow down before tapping links and to verify claims by going directly to the real company or agency.
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Seniors should never tap links in suspicious texts; instead, verify claims by independently contacting the real company or agency through official channels.
- Slow Down Before Tapping: As highlighted in recent smartphone security training in Inglewood, pause to assess the message before interacting with any links or attachments to avoid accidental malware installation.
- Use Independent Contact Methods: Do not reply to the text. Look up the customer service number on your official bill, website, or mailer, or visit the company's website directly using your browser to check account status.
- Verify with Trusted Institutions: For utility or tax bills, check your online portal. For financial concerns, the FDIC and Consumer Financial Protection Bureau offer free resources and webinars, such as their "Money Smart for Older Adults" program, to help spot financial exploitation.
- Ignore Urgency Tactics: Scammers often create fake deadlines. Legitimate companies will not threaten immediate service termination or legal action via unsolicited text messages.
If you receive a text demanding immediate payment for a "missed delivery" or "overdue bill" and threatening severe consequences, or if you have already shared personal information, contact your bank or credit card issuer immediately and report the incident to the Federal Trade Commission.
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