How can BT customers use Call Protect to manage nuisance calls?

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BT Call Protect manages nuisance calls by automatically diverting suspected spam and scam numbers to a dedicated junk voicemail inbox, keeping your main line clear for genuine contacts. This feature is particularly useful for managing the surge of unsolicited calls that can disrupt daily life for senior adults.

• Activation and Management: You can activate this service through the My BT app or by contacting customer support. Once enabled, the system uses advanced filtering to identify likely offenders. You retain full control by accessing the junk voicemail folder to review messages or forward important calls to your main handset if a legitimate number was incorrectly flagged.
• Complementary Blocking Tools: For specific numbers you know are problematic, BT offers an Anonymous Call Reject feature. This blocks all calls from withheld numbers, which is a common tactic used by robocallers and fraudsters to hide their identity. You should enable this if you rarely receive legitimate calls from hidden numbers.
• Reporting Malicious Activity: While Call Protect handles volume spam, it is not a replacement for reporting serious scams. If you receive threatening or highly distressing calls, contact the BT Nuisance Calls Bureau. This team investigates malicious calls and spoofing incidents to help stop wider-scale fraud activities across their network.
• Preference Services: To reduce marketing calls from legitimate businesses, ensure you are registered with the Telephone Preference Service. This prevents you from being added to marketing lists, significantly lowering the overall number of unsolicited sales calls you might receive.
• Regular Maintenance: Periodically review your Call Protect settings to update your preferences. As spoofing techniques evolve, keeping your blocking rules up to date ensures the service continues to accurately filter out the most persistent offenders without interrupting essential calls from family or healthcare providers.

admin · 2026-10-09 14:13:23